WAVELY incident

Long data session CDRs inaccurate

Minor Resolved View vendor source →

WAVELY experienced a minor incident on December 9, 2024 affecting Wavely Portal, lasting 41d 21h. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2024, 03:38 PM UTC
Resolved
Jan 20, 2025, 01:22 PM UTC
Duration
41d 21h
Detected by Pingoru
Dec 09, 2024, 03:38 PM UTC

Affected components

Wavely Portal

Update timeline

  1. investigating Dec 09, 2024, 03:38 PM UTC

    We have issues with handling upstream provider long data session CDRs, meaning that platform CDR information might be unreliable for these long data sessions. Investigation is ongoing.

  2. resolved Jan 20, 2025, 01:22 PM UTC

    This is fixed now, some CDRs might need to be reconciled for November and December