WAVELY incident

Mobile data outage

Resolved after 1 hour 50 minutes, affecting Mobile Core, on December 9, 2020.

investigating Dec 09, 2020, 08:47 AM UTC

Since 2020-12-09 08:10 CET we have been experiencing connection loss from one of our roaming providers Telecom Italia Sparkle. This affects all customers using mobile data. We are investigating the issue.

Started
Dec 09, 2020, 07:10 AM UTC
Resolved
Dec 09, 2020, 09:01 AM UTC
Duration
1h 50m
Detected by Pingoru
Dec 09, 2020, 07:10 AM UTC

Affected components

Mobile Core

Update timeline

  1. investigating Dec 09, 2020, 08:47 AM UTC

    Since 2020-12-09 08:10 CET we have been experiencing connection loss from one of our roaming providers Telecom Italia Sparkle. This affects all customers using mobile data. We are investigating the issue.

  2. resolved Dec 09, 2020, 09:01 AM UTC

    The data connection has been restored.

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