Voyager Internet incident
Wellington Core Switch - Power Supply Failure - Hazard Only
Ongoing since 10:24 PM UTC, affecting Core Network & Services.
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We have identified a failure of one power supply unit (PSU) in one of the Voyager Core Switch located at Wellington . The switch is configured with chassis redundancy and dual power supplies. It is currently operating normally on the remaining functional power supply, with no impact, outage or downtime to connected customer services. We are arranging a replacement power supply from our cold spare stock. The faulty PSU will be hot-swapped, and no service interruption is expected during the replacement. This is a Hazard Notice only to advise customers of the reduced power redundancy. Normal service operation remains unaffected. We will provide an update once the replacement has been completed. Thank you for your understanding.
Affected components
Update timeline
- identified Nov 11, 2026, 10:24 PM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We have identified a failure of one power supply unit (PSU) in one of the Voyager Core Switch located at Wellington . The switch is configured with chassis redundancy and dual power supplies. It is currently operating normally on the remaining functional power supply, with no impact, outage or downtime to connected customer services. We are arranging a replacement power supply from our cold spare stock. The faulty PSU will be hot-swapped, and no service interruption is expected during the replacement. This is a Hazard Notice only to advise customers of the reduced power redundancy. Normal service operation remains unaffected. We will provide an update once the replacement has been completed. Thank you for your understanding.
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