Voyager Internet incident
Softphone – Incoming Calls Not Ringing on Android Devices Following Latest Update
Ongoing since 01:30 AM UTC, affecting Calling.
Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Android users who have installed the latest Android update may experience issues receiving incoming calls through the softphone application . When the softphone app is running in the background, incoming calls may not ring or display a notification, resulting in missed calls. This issue only affects incoming calls on Android devices with the latest update. Recommended user actions: As a temporary workaround, affected users are advised to keep the softphone application open and running in the foreground to receive incoming calls.
Affected components
Update timeline
- identified Nov 11, 2026, 01:30 AM UTC
Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Android users who have installed the latest Android update may experience issues receiving incoming calls through the softphone application . When the softphone app is running in the background, incoming calls may not ring or display a notification, resulting in missed calls. This issue only affects incoming calls on Android devices with the latest update. Recommended user actions: As a temporary workaround, affected users are advised to keep the softphone application open and running in the foreground to receive incoming calls.
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