Vorco NZ incident
Unplanned Event - SkyPhone Premium incoming calls from a hunt group or call queue have no audio
Resolved after 5 hours 29 minutes, affecting SkyPhone Premium, on June 27, 2018.
Start Time: 1100 Service(s) Affected: SkyPhone Premium Customer Impact: Customers who have a combination of call recording enabled AND calls coming in via a hunt group OR call queue, may have no audio when the call is answered. This is due to a fault with the call recording component of the service. The fault is being worked on as a high priority. As a workaround to this issue until it is resolved, customers can use one of these options: * When answering an inbound hunt/queue call, place the call on hold then take it off hold and the audio will be restored. OR * Disable call recording Other calls are NOT affected. We apologise for any inconvenience this may cause.
Affected components
Update timeline
- identified Jun 27, 2018, 11:59 PM UTC
Start Time: 1100 Service(s) Affected: SkyPhone Premium Customer Impact: Customers who have a combination of call recording enabled AND calls coming in via a hunt group OR call queue, may have no audio when the call is answered. This is due to a fault with the call recording component of the service. The fault is being worked on as a high priority. As a workaround to this issue until it is resolved, customers can use one of these options: * When answering an inbound hunt/queue call, place the call on hold then take it off hold and the audio will be restored. OR * Disable call recording Other calls are NOT affected. We apologise for any inconvenience this may cause.
- resolved Jun 28, 2018, 05:28 AM UTC
This incident has been resolved.
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