Vorco NZ incident
Inbound calls from Spark mobiles and landlines to SkyPhone Standard are intermittently failing
Resolved after 6 hours 43 minutes, affecting SkyPhone Standard, on July 24, 2018.
Service has returned to normal. This was not a Vorco fault, a call routing issue occurred which Spark have resolved.
Affected components
Update timeline
- investigating Jul 25, 2018, 02:18 AM UTC
Some calls from Spark mobiles and landlines are failing to connect to SkyPhone Standard. Spark users may hear the message "Your call is unable to proceed at this time, please try again later." If the Spark user then calls again, they may get through. This is under active investigation with Spark, we presently do not have an ETA for resolution.
- resolved Jul 25, 2018, 04:14 AM UTC
Service has returned to normal. This was not a Vorco fault, a call routing issue occurred which Spark have resolved.
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