Vorco NZ incident

Unplanned Event - Inbound call failures

Resolved after 53 minutes, affecting SIP Trunking, on August 2, 2018.

identified Aug 02, 2018, 09:36 PM UTC

Our vendor has found a fault causing the inbound call failures and is working on a fix now.

Started
Aug 02, 2018, 09:22 PM UTC
Resolved
Aug 02, 2018, 10:16 PM UTC
Duration
53m
Detected by Pingoru
Aug 02, 2018, 09:22 PM UTC

Affected components

SIP Trunking

Update timeline

  1. investigating Aug 02, 2018, 09:22 PM UTC

    Start Time: 0900 Service(s) Affected: SIP trunking customers Customer Impact: Inbound calls towards customers may be failing. We're investigating. We apologise for any inconvenience this may cause.

  2. identified Aug 02, 2018, 09:36 PM UTC

    Our vendor has found a fault causing the inbound call failures and is working on a fix now.

  3. resolved Aug 02, 2018, 10:16 PM UTC

    This incident has been resolved.

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