Vorco NZ incident

Intermittent inbound calling on SkyPhone

Resolved after 1 hour 57 minutes, affecting SkyPhone Standard, on August 12, 2018.

identified Aug 12, 2018, 09:05 PM UTC

An upstream carrier has identified the fault and is working to resolve the fault on their system.

Started
Aug 12, 2018, 08:30 PM UTC
Resolved
Aug 12, 2018, 10:28 PM UTC
Duration
1h 57m
Detected by Pingoru
Aug 12, 2018, 08:30 PM UTC

Affected components

SkyPhone Standard

Update timeline

  1. investigating Aug 12, 2018, 09:04 PM UTC

    The SkyPhone platform is experiencing intermittent inbound calling faults resulting in calls not connecting or experiencing one-way audio. This is under urgent investigation.

  2. identified Aug 12, 2018, 09:05 PM UTC

    An upstream carrier has identified the fault and is working to resolve the fault on their system.

  3. resolved Aug 12, 2018, 10:28 PM UTC

    The inbound calling fault has been resolved.

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