Resolved after 2 hours 3 minutes, affecting Internet & WAN Access and SkyPhone Premium and 1 more, on August 19, 2019.
The affected services have remained stable for around 30 minutes now so we are marking this incident as resolved.
Affected components
Update timeline
- investigating Aug 19, 2019, 08:42 PM UTC
Start Time: 0726 Service(s) Affected: SkyPhone Premium, Calling for Teams, SIP Trunking, Rural Broadband Customer Impact: Some customers may be experiencing a loss of service on the above voice services and rural broadband. This is related to an upstream fault which currently has engineers on-site working on a resolution. We apologise for any inconvenience this may cause.
- identified Aug 19, 2019, 08:45 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 19, 2019, 10:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 19, 2019, 10:46 PM UTC
The affected services have remained stable for around 30 minutes now so we are marking this incident as resolved.
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