Resolved after 6 hours 42 minutes, affecting Internet & WAN Access, on December 15, 2019.
Chorus has implemented a fix and all affected customers are back online. We are monitoring the results to ensure services remain stable.
Affected components
Update timeline
- investigating Dec 15, 2019, 10:19 PM UTC
We are current investigating an outage impacting UFB customers in Oamaru.
- identified Dec 15, 2019, 10:32 PM UTC
An issue has been identified with the Chorus backhaul from Oamaru; Chorus are investigating.
- identified Dec 15, 2019, 11:44 PM UTC
Chorus have confirmed there is a fault on their network impacting customers in Oamaru, they are actively investigating the fault and do not yet have a timeframe for a resolution.
- monitoring Dec 16, 2019, 12:54 AM UTC
Chorus has implemented a fix and all affected customers are back online. We are monitoring the results to ensure services remain stable.
- resolved Dec 16, 2019, 05:01 AM UTC
No further issues have occurred so we're closing this off now.
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