Resolved after 1 hour 30 minutes, affecting SkyPhone Standard, on December 31, 2019.
The upstream fault has been resolved and service should now be working. If your phones have not come back online, please wait a few minutes and they should re-register automatically.
Affected components
Update timeline
- identified Dec 31, 2019, 02:37 AM UTC
Start Time: 1520 Service(s) Affected: SkyPhone Standard Customer Impact: Issues with making and receiving calls on SkyPhone Standard We apologise for any inconvenience this may cause.
- identified Dec 31, 2019, 03:17 AM UTC
This incident relates to an upstream carrier fault and we have been advised an engineer has been dispatched to repair. No ETR at this time but this is being treated with the highest priority.
- resolved Dec 31, 2019, 03:50 AM UTC
The upstream fault has been resolved and service should now be working. If your phones have not come back online, please wait a few minutes and they should re-register automatically.
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