Resolved after 3 hours 50 minutes, affecting Internet & WAN Access, on September 25, 2020.
The technician is on-site and the line card has been replaced. Testing is taking place now and we are anticipating service restoration by 9am.
Affected components
Update timeline
- investigating Sep 25, 2020, 06:38 PM UTC
Start Time: 0455 Service(s) Affected: Chorus UFB services in the lower North Island Customer Impact: Loss of service. We apologise for any inconvenience this may cause.
- identified Sep 25, 2020, 06:56 PM UTC
The issue is due to a line card failure on our backhaul link from Wellington to Auckland. A field technician is due to arrive on-site in Wellington with a replacement line card by 8am and once on-site it will take around 1 hour to replace the line card.
- identified Sep 25, 2020, 08:37 PM UTC
The technician is on-site and the line card has been replaced. Testing is taking place now and we are anticipating service restoration by 9am.
- resolved Sep 25, 2020, 08:51 PM UTC
Service has been restored.
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