Vorco NZ incident
Inbound Calls from Spark and Vodafone to SIP intermittent
Resolved after 2 hours 44 minutes, affecting SIP Trunking, on December 10, 2020.
The upstream carrier has fixed the issue and all tests have been successful for inbound calls.
Affected components
Update timeline
- investigating Dec 10, 2020, 10:24 PM UTC
A fault has been identified resulting in inbound calls from Spark and Vodafone intermittently failing to connect. This fault is being investigated with high priority.
- identified Dec 10, 2020, 10:44 PM UTC
The fault has been pinpointed to an upstream carrier, they are aware of the fault and are investigating. No ETA available at present.
- identified Dec 10, 2020, 11:41 PM UTC
The upstream carrier has advised they are still working on the issue. No ETA available at present but it is being treated as high priority.
- monitoring Dec 11, 2020, 12:53 AM UTC
The upstream carrier has fixed the issue and all tests have been successful for inbound calls.
- resolved Dec 11, 2020, 01:00 AM UTC
We believe this issue has now been resolved.
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