Resolved after 1 hour 52 minutes, affecting Calling for Teams, on June 15, 2021.
Calling for Teams is back to normal. Microsoft have advised the following: Our investigation identified that a portion of service infrastructure responsible for PSTN calling was performing below acceptable thresholds. We've redirected traffic to a healthier portion of infrastructure while we continue to identify what caused this to under perform.
Affected components
Update timeline
- investigating Jun 15, 2021, 12:13 AM UTC
We are aware of a calling outage impacting inbound and outbound Microsoft Teams calling and are presently investigating the cause.
- investigating Jun 15, 2021, 12:19 AM UTC
We have identified that there is a fault on the Microsoft side of the service. We have opened a support case with them.
- identified Jun 15, 2021, 12:37 AM UTC
Microsoft have acknowledged the issue as affecting Australia and New Zealand Teams customers. https://twitter.com/MSFT365Status/status/1404597014659272706
- identified Jun 15, 2021, 01:31 AM UTC
An update is expected from Microsoft by 2PM NZT.
- monitoring Jun 15, 2021, 01:40 AM UTC
Microsoft have not provided an update yet but some customers are now seeing service being restored. Our inbound and outbound calling tests have been successful.
- resolved Jun 15, 2021, 02:06 AM UTC
Calling for Teams is back to normal. Microsoft have advised the following: Our investigation identified that a portion of service infrastructure responsible for PSTN calling was performing below acceptable thresholds. We've redirected traffic to a healthier portion of infrastructure while we continue to identify what caused this to under perform.
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