Resolved after 2 hours 19 minutes, affecting Internet & WAN Access, on September 3, 2021.
This incident is resolved. The cause was a DDoS attack against one of our international transit providers. Domestic traffic and peering was not affected, and IPv6 international transit was not affected.
Affected components
Update timeline
- identified Sep 03, 2021, 01:35 AM UTC
We have lost our international transit IPv4 BGP sessions. This has been confirmed as a fault on the upstream side. IPv6 is working, and our other IPv4 transit/peering sessions are working.
- identified Sep 03, 2021, 02:13 AM UTC
International transit to our AKL4 site has returned but there is still no connectivity to our AKL2 site.
- identified Sep 03, 2021, 02:55 AM UTC
We've implemented a workaround to re-route all traffic via our AKL4 site and all customers should now have connectivity again. We're continuing to work on getting AKL2 international connectivity restored.
- monitoring Sep 03, 2021, 03:26 AM UTC
Our AKL2 site now has international connectivity again and both paths are restored. We're leaving this incident open for the time being until we confirm stability.
- resolved Sep 03, 2021, 03:41 AM UTC
This incident is resolved. The cause was a DDoS attack against one of our international transit providers. Domestic traffic and peering was not affected, and IPv6 international transit was not affected.
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