Resolved after 14 hours 41 minutes, affecting SkyPhone Standard, on September 2, 2021.
Full service is restored now. The DDoS attack is ongoing but being scrubbed. We will continue to monitor the situation closely.
Affected components
Update timeline
- investigating Sep 02, 2021, 09:27 PM UTC
Multiple customers have reported that some of their inbound phone numbers are not connecting. The fault is being investigated by the engineering team.
- identified Sep 02, 2021, 10:17 PM UTC
The fault has been identified as being with an upstream provider, we have lodged a ticket with them and they have advised their team is working on it. No ETA is available at present. We will be keeping in close contact with the upstream provider to request updates and will post more information as soon as it comes available. Due to the nature of the fault, we are unable to forward calls to mobiles for affected users as the inbound calls are not reaching the point in the system where the forwarding occurs.
- identified Sep 03, 2021, 01:08 AM UTC
We're seeing some restoration but also receiving reports that devices are showing "URL calling disabled". This is still being treated with the highest priority.
- identified Sep 03, 2021, 04:07 AM UTC
Service is partially restored but is under an ongoing DDoS attack which is preventing full restoration. Work is ongoing to fully restore service.
- monitoring Sep 03, 2021, 04:32 AM UTC
Full service is restored now. The DDoS attack is ongoing but being scrubbed. We will continue to monitor the situation closely.
- resolved Sep 03, 2021, 11:33 AM UTC
This incident has been resolved.
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