Resolved after 20 minutes, affecting Internet & WAN Access, on November 21, 2021.
Handover port restored. We will follow up with Vector to ensure notifications are received in future regarding this port and any planned maintenance.
Affected components
Update timeline
- investigating Nov 21, 2021, 10:14 AM UTC
Our Vector handover port has gone down, we're investigating.
- identified Nov 21, 2021, 10:26 AM UTC
This handover port is down due to unnotified planned maintenance work that was meant to cover specific customer circuit ID's only. Vector are investigating how this got missed but we're expecting service restoration in the next 15 minutes.
- resolved Nov 21, 2021, 10:29 AM UTC
Handover port restored. We will follow up with Vector to ensure notifications are received in future regarding this port and any planned maintenance.
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