Resolved after 57 minutes, affecting Internet & WAN Access, on February 24, 2022.
We have received confirmation the fault has been repaired and traffic has returned to normal levels as of 10:17am.
Affected components
Update timeline
- investigating Feb 24, 2022, 08:34 PM UTC
We are aware of a fault affecting UFB customers in Northland and are investigating the cause.
- identified Feb 24, 2022, 08:40 PM UTC
Our backhaul from Whangarei to Auckland is up but delivering no traffic. The carrier that operates the Whangarei end has confirmed they have received multiple reports of a similar nature and are investigating this now.
- identified Feb 24, 2022, 08:57 PM UTC
We've received an update to confirm the Whangarei side of the Auckland-Whangarei backhaul path is currently isolated and fibre technicians are on route to repair.
- resolved Feb 24, 2022, 09:29 PM UTC
We have received confirmation the fault has been repaired and traffic has returned to normal levels as of 10:17am.
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