Resolved after 6 hours 5 minutes, affecting Internet & WAN Access, on February 27, 2022.
Due to an outage on the Southern Cross cable between Auckland and Sydney one of our transits lost connectivity for a short while and then became congested due to re-routing around the outage which led to some websites and DNS requests not working as expected, particularly those hosted in Australia and Singapore.
Affected components
Update timeline
- investigating Feb 27, 2022, 11:02 PM UTC
We are investigating reports of some DNS hosts not resolving and issues with connectivity to some websites.
- monitoring Feb 27, 2022, 11:42 PM UTC
Due to an outage on the Southern Cross cable between Auckland and Sydney one of our transits lost connectivity for a short while and then became congested due to re-routing around the outage which led to some websites and DNS requests not working as expected, particularly those hosted in Australia and Singapore.
- resolved Feb 28, 2022, 03:38 AM UTC
This incident has been resolved.
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