Resolved after 18 minutes, affecting Internet & WAN Access, on March 2, 2022.
We've been advised the fault is fixed as of 14:02. Root cause analysis is ongoing.
Affected components
Update timeline
- investigating Mar 02, 2022, 12:48 AM UTC
We are investigating an issue with national backhaul impacting fibre services outside of Auckland.
- identified Mar 02, 2022, 12:54 AM UTC
We've narrowed this down to specifically our backhaul paths to Hamilton and Dunedin. Our other backhaul areas (Whangarei, Wellington, Christchurch) have normal levels of traffic. We're working with the backhaul vendor now.
- identified Mar 02, 2022, 01:04 AM UTC
We're seeing traffic returning on our Hamilton and Dunedin backhaul paths now. No vendor confirmation yet.
- resolved Mar 02, 2022, 01:42 AM UTC
We've been advised the fault is fixed as of 14:02. Root cause analysis is ongoing.
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