Resolved after 1 hour 14 minutes, affecting Internet & WAN Access, on June 21, 2022.
Backhaul between Auckland and Northpower Fibre in Whangarei has now been restored. We are awaiting a reason for outage and will provide this upon request when available.
Affected components
Update timeline
- identified Jun 21, 2022, 01:30 AM UTC
We've lost connectivity between Auckland and Northpower Fibre in Whangarei. We're investigating now and will provide an update soon.
- identified Jun 21, 2022, 01:42 AM UTC
Backhaul vendor engineers have identified where the fault is and are working on it now. We're expecting more information soon regarding the nature of the fault and estimated time to repair.
- monitoring Jun 21, 2022, 02:55 AM UTC
The backhaul vendor has rolled back a change and service has been restored. We are monitoring the service. If your service has not been restored please restart your router, then contact Vorco Support on 0800 486 726 if it doesn't come back online.
- resolved Jun 21, 2022, 03:17 AM UTC
Backhaul between Auckland and Northpower Fibre in Whangarei has now been restored. We are awaiting a reason for outage and will provide this upon request when available.
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