Resolved after 1 hour 35 minutes, affecting Internet & WAN Access, on January 10, 2023.
Backhaul vendor has advised that remedial actions to restore stability have been undertaken and our monitoring is reflecting the same.
Affected components
Update timeline
- investigating Jan 11, 2023, 12:13 AM UTC
Start Time: 1240 Service(s) Affected: Internet Connectivity Customer Impact: Customers outside of Auckland on non-Chorus fibre services appear to be flapping. We're looking into this with the highest priority and will provide a further update soon. We apologise for any inconvenience this may cause.
- identified Jan 11, 2023, 12:25 AM UTC
We've confirmed there is a backhaul vendor fault and are awaiting further details on the nature of the fault/estimated time to repair.
- resolved Jan 11, 2023, 01:48 AM UTC
Backhaul vendor has advised that remedial actions to restore stability have been undertaken and our monitoring is reflecting the same.
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