Resolved after 1 hour 9 minutes, affecting SkyPhone Standard, on May 6, 2025.
The issue appears to have been caused by a third party networking fault which has been worked around. We believe this is now resolved. If you continue to have issues, please contact support to let us know.
Affected components
Update timeline
- identified May 06, 2025, 11:04 PM UTC
Start Time: 1040 Service(s) Affected: SkyPhone Standard Customer Impact: Customers may have issues where not all phones can make/receive calls, or calls ring forever without actually ringing on a handset as expected. We apologise for any inconvenience this may cause.
- monitoring May 06, 2025, 11:26 PM UTC
The issue appears to have been caused by a third party networking fault which has been worked around. We believe this is now resolved. If you continue to have issues, please contact support to let us know.
- resolved May 06, 2025, 11:49 PM UTC
This incident has been resolved.
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