Vonage Business incident

Intermittent Inbound & Outbound Call Completion Issue

Major Resolved View vendor source →

Vonage Business experienced a major incident on October 15, 2025 affecting Inbound Call Completion and Outbound Call Completion, lasting 18h 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2025, 05:06 PM UTC
Resolved
Oct 16, 2025, 12:01 PM UTC
Duration
18h 55m
Detected by Pingoru
Oct 15, 2025, 05:06 PM UTC

Affected components

Inbound Call CompletionOutbound Call Completion

Update timeline

  1. investigating Oct 15, 2025, 05:06 PM UTC

    Customers may experience issues placing or receiving calls. Our engineers and support teams are dedicated to resolving the issue as soon as possible. Please stay tuned for further updates.

  2. investigating Oct 15, 2025, 05:06 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 15, 2025, 05:12 PM UTC

    Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.

  4. identified Oct 15, 2025, 06:07 PM UTC

    We are aware of an intermittent service disruption affecting inbound and outbound calling. Our engineers are actively working to resolve the issue as quickly as possible. We will share an update shortly when we have more information.

  5. identified Oct 15, 2025, 07:03 PM UTC

    Our Engineers are working to restore inbound and outbound calling services. We appreciate your continued patience as we work to resolve the issues affecting your service. We will post further updates as soon as they become available.

  6. identified Oct 15, 2025, 08:07 PM UTC

    Thank you for your patience as our engineers continue working to resolve the intermittent issues affecting inbound and outbound calls. Restoring normal service remains our highest priority. We will post further updates as soon as they become available.

  7. identified Oct 15, 2025, 09:04 PM UTC

    Thank you for your patience. Vonage engineers continue to work to resolve the intermittent issues affecting inbound and outbound calls. We will share updates as soon as they become available.

  8. monitoring Oct 15, 2025, 10:50 PM UTC

    Thank you for your patience as we worked to resolve the issue that may have affected your ability to make or receive calls today. Corrective actions have been implemented and services have been restored for all customers. We understand that consistent, reliable service is critical to your business and we apologize for this service interruption.

  9. resolved Oct 16, 2025, 12:01 PM UTC

    This incident has been resolved.