Admin portal, Messaging, Meetings issue

Update timeline

1. investigating Nov 27, 2023, 02:21 PM UTC

   Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.

2. identified Nov 27, 2023, 02:44 PM UTC

   Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.

3. identified Nov 27, 2023, 02:59 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Nov 27, 2023, 03:16 PM UTC

   The issue with Meetings and messaging within the desktop app is in the monitoring state. The Admin Portal issue is still experiencing issues.

5. identified Nov 27, 2023, 04:27 PM UTC

   The issue with Meetings and messaging within the desktop app is in the monitoring state. The Admin Portal issue is still experiencing issues.

6. identified Nov 27, 2023, 04:32 PM UTC

   We are continuing to work on a fix for this issue.

7. identified Nov 27, 2023, 05:30 PM UTC

   We are continuing to work on a fix for this issue.

8. identified Nov 27, 2023, 05:41 PM UTC

   We are seeing issues with logging in to the Admin Portal, and desktop app. If a user is already logged into the Desktop app we are seeing degraded performance with the Meetings and Messaging features.

9. monitoring Nov 27, 2023, 06:08 PM UTC

   Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.

10. resolved Nov 27, 2023, 08:26 PM UTC

    The issue related to logging into the Admin Portal, Application log in, messaging and meetings has been resolved. If you are still having an issue, please contact us.