Vonage Business incident

Resend New User Email link issue

Resolved after 9 days 11 hours, affecting Admin Portal, on November 22, 2023.

resolved Dec 01, 2023, 11:04 PM UTC

The issue regarding the inability to resend new user email links has been resolved. If you are still having an issue, please contact us.

Started
Nov 22, 2023, 11:30 AM UTC
Resolved
Dec 01, 2023, 11:04 PM UTC
Duration
9d 11h
Detected by Pingoru
Nov 22, 2023, 11:30 AM UTC

Affected components

Admin Portal

Update timeline

  1. investigating Nov 22, 2023, 11:30 AM UTC

    Some Vonage Business customers may be experiencing issues with "Resend New User Email" link on their online account at admin.vonage.com. Our engineers are working to quickly resolve the issue.

  2. monitoring Dec 01, 2023, 06:01 PM UTC

    Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.

  3. resolved Dec 01, 2023, 11:04 PM UTC

    The issue regarding the inability to resend new user email links has been resolved. If you are still having an issue, please contact us.

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