Vonage Business incident

World office Singapore in country OB call completion issue

Resolved after 46 minutes, affecting Outbound Call Completion, on January 18, 2024.

monitoring Jan 18, 2024, 06:03 PM UTC

Service is now recovered by the carrier and we are monitoring. If you are still experiencing issues please contact support.

Started
Jan 18, 2024, 05:28 PM UTC
Resolved
Jan 18, 2024, 06:14 PM UTC
Duration
46m
Detected by Pingoru
Jan 18, 2024, 05:28 PM UTC

Affected components

Outbound Call Completion

Update timeline

  1. investigating Jan 18, 2024, 05:28 PM UTC

    The World Office Singapore customers are experiencing OB call completion issue to the local SG numbers

  2. identified Jan 18, 2024, 05:28 PM UTC

    We are working with our carrier for resolution

  3. monitoring Jan 18, 2024, 06:03 PM UTC

    Service is now recovered by the carrier and we are monitoring. If you are still experiencing issues please contact support.

  4. resolved Jan 18, 2024, 06:14 PM UTC

    This incident has been resolved.

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