Vonage Business incident

Admin Portal Down

Resolved after 3 hours 8 minutes, affecting Admin Portal and Desktop App and 1 more, on February 15, 2024.

resolved Feb 15, 2024, 05:53 PM UTC

We have resolved the issue some customers had accessing their online account at app.vonage.com. If you are still having an issue, please contact us.

Started
Feb 15, 2024, 02:44 PM UTC
Resolved
Feb 15, 2024, 05:53 PM UTC
Duration
3h 8m
Detected by Pingoru
Feb 15, 2024, 02:44 PM UTC

Affected components

Admin PortalDesktop AppMobile App (Android™)Mobile App (iOS)

Update timeline

  1. investigating Feb 15, 2024, 02:44 PM UTC

    Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.

  2. identified Feb 15, 2024, 02:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 15, 2024, 02:58 PM UTC

    Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.

  4. resolved Feb 15, 2024, 05:53 PM UTC

    We have resolved the issue some customers had accessing their online account at app.vonage.com. If you are still having an issue, please contact us.

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