Vonage Business incident

VBC Application logging users out.

Resolved after 2 hours 19 minutes, affecting Admin Portal and Desktop App and 1 more, on February 21, 2024.

resolved Feb 21, 2024, 06:53 PM UTC

We have resolved the issue some customers experiencing issues being logged out of their applications. If you are still having an issue, please contact us.

Started
Feb 21, 2024, 04:34 PM UTC
Resolved
Feb 21, 2024, 06:53 PM UTC
Duration
2h 19m
Detected by Pingoru
Feb 21, 2024, 04:34 PM UTC

Affected components

Admin PortalDesktop AppMobile App (Android™)Mobile App (iOS)

Update timeline

  1. investigating Feb 21, 2024, 04:34 PM UTC

    Some Vonage Business customers may be experiencing issues being logged out of their applications. Our engineers are working to quickly resolve the issue.

  2. identified Feb 21, 2024, 04:51 PM UTC

    Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.

  3. monitoring Feb 21, 2024, 06:07 PM UTC

    Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.

  4. resolved Feb 21, 2024, 06:53 PM UTC

    We have resolved the issue some customers experiencing issues being logged out of their applications. If you are still having an issue, please contact us.

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