Vonage Business incident

10DLC SMS Degradation

Resolved after 8 hours 43 minutes, affecting SMS & Messaging, on April 30, 2024.

resolved May 01, 2024, 12:58 AM UTC

The intermittent SMS issues some customers experienced have been resolved. If you are still having an issue, please contact us.

Started
Apr 30, 2024, 04:15 PM UTC
Resolved
May 01, 2024, 12:58 AM UTC
Duration
8h 43m
Detected by Pingoru
Apr 30, 2024, 04:15 PM UTC

Affected components

SMS & Messaging

Update timeline

  1. identified Apr 30, 2024, 04:15 PM UTC

    Some Vonage Business customers may be experiencing intermittent issues sending SMS. Our engineers have confirmed that this is currently only affecting accounts which have been approved for 10DLC. For further details, please consult the Vonage API Status Page.

  2. monitoring Apr 30, 2024, 06:21 PM UTC

    The issue has been resolved for some Vonage Business customers. Please try again as your issue may be resolved.

  3. resolved May 01, 2024, 12:58 AM UTC

    The intermittent SMS issues some customers experienced have been resolved. If you are still having an issue, please contact us.

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