Resolved after 1 day, affecting Admin Portal and Desktop App and 1 more, on September 16, 2024.
We have resolved the issue some customers had accessing their online account at app.vonage.com. If you are still having an issue, please contact us.
Affected components
Update timeline
- investigating Sep 16, 2024, 01:35 PM UTC
Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue. If you are already logged in, there should be no disruption of service at this time.
- identified Sep 16, 2024, 02:03 PM UTC
Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.
- identified Sep 16, 2024, 03:26 PM UTC
Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates. If you are already logged in, there should be no disruption of service at this time.
- monitoring Sep 16, 2024, 04:18 PM UTC
The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.
- monitoring Sep 16, 2024, 05:01 PM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.
- investigating Sep 17, 2024, 09:58 AM UTC
Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.
- monitoring Sep 17, 2024, 10:09 AM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.
- resolved Sep 17, 2024, 02:33 PM UTC
We have resolved the issue some customers had accessing their online account at app.vonage.com. If you are still having an issue, please contact us.
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