Vonage Business incident
IMPORTANT FROM VONAGE: SMS messaging traffic paused
Resolved after 302 days 14 hours, affecting SMS & Messaging, on September 23, 2024.
We continue to enhance our systems to mitigate the risk of additional phishing attempts using Vonage services. Beginning October 31, SMS traffic sent to most carriers will be restored. You will receive a bounceback notification for any undelivered traffic. We continue to work with our SMS provider to restore traffic sent to all carriers as soon as possible, but we do not currently have a time frame for when this will be available. We will keep you updated on our progress as often as possible.
Affected components
Update timeline
- identified Sep 23, 2024, 11:18 PM UTC
Effective September 23, 2024, Vonage is temporarily pausing all US-based SMS messaging traffic for our Vonage Business Communications (VBC) solution. We are working closely with our SMS partner to restore full SMS capabilities as soon as possible. Please check back here for updates.
- identified Oct 28, 2024, 05:18 PM UTC
We continue to enhance our systems to mitigate the risk of additional phishing attempts using Vonage services. Beginning October 31, SMS traffic sent to most carriers will be restored. You will receive a bounceback notification for any undelivered traffic. We continue to work with our SMS provider to restore traffic sent to all carriers as soon as possible, but we do not currently have a time frame for when this will be available. We will keep you updated on our progress as often as possible.
- resolved Jul 23, 2025, 01:33 PM UTC
This incident has been resolved.
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