Vonage Business incident
Intermittent Inbound & Outbound Call Completion Issue
Resolved after 22 hours 53 minutes, affecting Inbound Call Completion and Outbound Call Completion, on August 5, 2025.
We have resolved the intermittent issue some customers had placing and receiving calls. If you are still having an issue, please contact our support teams at 1-866-901-0242.
Affected components
Update timeline
- investigating Aug 05, 2025, 04:39 PM UTC
Some Vonage Business customers may be experiencing intermittent issues receiving calls. Our engineers are working to quickly resolve the issue.
- investigating Aug 05, 2025, 04:41 PM UTC
We are continuing to investigate this issue.
- investigating Aug 05, 2025, 05:00 PM UTC
Our engineers and support teams are dedicated to resolving the issue where customers may be experiencing issues placing or receiving calls as soon as possible. Please stay tuned for further updates.
- identified Aug 05, 2025, 05:05 PM UTC
The issue has been identified and our teams are working on mitigation and resolution. Please stay tuned for further updates.
- identified Aug 05, 2025, 06:14 PM UTC
The issue has been identified and our teams are working on mitigation and resolution. Please stay tuned for further updates.
- identified Aug 05, 2025, 06:15 PM UTC
The issue has been identified and our engineering teams are working on mitigation and resolution. Please stay tuned for further updates.
- identified Aug 05, 2025, 07:15 PM UTC
The issue has been identified and our engineering teams are working on mitigation and resolution. Please stay tuned for further updates.
- identified Aug 05, 2025, 08:15 PM UTC
The issue has been identified and our engineering teams are working on mitigation and resolution. Please stay tuned for further updates.
- identified Aug 05, 2025, 09:15 PM UTC
Our engineering teams continue to work on mitigation and resolution. Please stand by for further updates.
- monitoring Aug 05, 2025, 10:31 PM UTC
The issue has been resolved for some Vonage Business customers. Please try your call again as your issue may be resolved.
- monitoring Aug 05, 2025, 10:53 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 06, 2025, 03:32 PM UTC
We have resolved the intermittent issue some customers had placing and receiving calls. If you are still having an issue, please contact our support teams at 1-866-901-0242.
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