Vonage API incident
USA SMS - Delivery degradation towards a carrier partner's network affecting 10DLC numbers
Affected components
Update timeline
- investigating Apr 28, 2026, 05:51 PM UTC
We are currently observing SMS delivery degradation towards AT&T network affecting 10DLC numbers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- investigating Apr 28, 2026, 09:14 PM UTC
We are working to resolve the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- identified Apr 28, 2026, 10:13 PM UTC
We have identified the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- identified Apr 29, 2026, 12:43 AM UTC
We have identified the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- identified Apr 29, 2026, 02:53 AM UTC
We continue to work to resolve the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- monitoring Apr 29, 2026, 04:46 AM UTC
Vonage services continue to show signs of recovery following yesterday's interruption in customers' ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
- monitoring Apr 29, 2026, 09:57 AM UTC
Vonage services continue to show signs of recovery following yesterday's interruption in customers' ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
- resolved Apr 29, 2026, 03:33 PM UTC
This incident has been resolved.
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