Service Issue with Email Verification: Verify V2

Update timeline

1. investigating Apr 02, 2026, 12:56 PM UTC

   Our monitoring system has alerted us to a potential service issue with our platform with expired email verifications. Customers may experience issues wherein emails with the OTP are not delivered on time, and end-users cannot perform their 2FA verification. Products Impacted: Email Verification - Verify V2 Incident Start Time: 2026-04-02 12:08 UTC We are working with the relevant teams and will provide an update soon. If you have any questions, please contact api.support.vonage.com

2. monitoring Apr 02, 2026, 01:51 PM UTC

   Thank you for your patience on this incident. Vonage services are showing signs of recovery following today's interruption in Verify V2 Email Verification and the incident should be resolved now. Start Time: 2026-04-02 12:08 UTC End Time: 2026-04-02 13:45 UTC We'll continue to monitor the incident for any further changes. If you have any questions, please contact api.support.vonage.com

3. monitoring Apr 02, 2026, 01:51 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Apr 02, 2026, 02:03 PM UTC

   This Incident is resolved Start Time: 2026-04-02 12:08 UTC End Time: 2026-04-02 13:45 UTC Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com