Expired Verify V2 requests

Update timeline

1. investigating Apr 17, 2026, 11:29 AM UTC

   Our monitoring system has alerted us to a potential service issue affecting the Verify V2 service. Customers may experience delays in the delivery of email OTP (one-time passcode) messages, which may prevent end-users from completing two-factor authentication (2FA) verification. We are working on this request and we aim to provide an update on our investigation within 1 hour. Please reach out to us at [email protected] for any questions.

2. monitoring Apr 17, 2026, 01:00 PM UTC

   Thank you for your time. We have identified the issue which may have impacted your Verify V2 services and can see early signs of recovery across affected services. During this incident, customers may have experienced delays in the delivery of email OTP (one-time passcode) messages, which may have prevented end-users from completing two-factor authentication (2FA) verification. Incident Start Time: 17th April 2026 10:33 UTC Incident End Time: 17th April 2026 12:05 UTC We will continue to monitor the incident for any further issues. Please reach out to us at [email protected] for any questions.

3. resolved Apr 17, 2026, 02:00 PM UTC

   This incident has been resolved. Please reach out to us at [email protected] for any questions.