Volt Time incident
OCPP Connectivity Issues
Resolved after 39 minutes, on July 22, 2026.
We resolved an issue causing some charger boot requests to fail after a Cloud deployment. A cached record created by the previous application version was incompatible with the newly deployed version, resulting in elevated HTTP 500 responses. We removed the affected cache path, and boot processing has returned to normal. Please don’t hesitate to reach out to [email protected] if you have any further questions or if you’re still seeing any unexpected behaviour.
Update timeline
- investigating Jul 22, 2026, 12:51 PM UTC
We're seeing issues with our OCPP 1.6 connection layer where some chargers may appear offline or unresponsive. Charging sessions in progress are not affected. Our team is aware and investigating the issue. We'll update you here as soon as we have more information.
- identified Jul 22, 2026, 12:53 PM UTC
We have identified the issue and are working on a fix. We’ll update you here as soon as we have more information.
- identified Jul 22, 2026, 12:59 PM UTC
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
- resolved Jul 22, 2026, 01:30 PM UTC
We resolved an issue causing some charger boot requests to fail after a Cloud deployment. A cached record created by the previous application version was incompatible with the newly deployed version, resulting in elevated HTTP 500 responses. We removed the affected cache path, and boot processing has returned to normal. Please don’t hesitate to reach out to [email protected] if you have any further questions or if you’re still seeing any unexpected behaviour.
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