VoIP.ms incident
Los Angeles-1 Server Unreachable
VoIP.ms experienced a major incident on October 20, 2026 affecting Point of Presence: United States (Los Angeles 1, CA), lasting 7h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 07:46 AM UTC
The Los Angeles-1 server is currently unreachable. Our team is actively investigating the issue to identify the root cause and restore connectivity. In the meantime, traffic has been temporarily rerouted through an alternative server to minimize service disruption and maintain service continuity. We apologize for any inconvenience this may cause and will provide further updates as more information becomes available. Thank you for your patience and understanding.
- identified Oct 20, 2026, 02:44 PM UTC
**Service Restoration in Progress** We have identified and resolved the underlying issue affecting the service. Over the next hour, you may experience a brief interruption in communications as we complete the necessary steps to fully restore normal service. We appreciate your patience and understanding as we finalize the recovery process. We apologize for any inconvenience this may cause and will provide further updates as needed.
- resolved Oct 20, 2026, 03:11 PM UTC
**Incident Resolved: Service Fully Restored** The issue was caused by a problem at our provider’s facilities, which resulted in a brief service interruption. To prevent prolonged disruption, our team promptly rerouted the affected traffic. We are pleased to confirm that **all services have returned to normal operation**. We sincerely appreciate your patience and understanding while we worked to resolve this issue.