Vital Outage History

Vital is up right now

Vital had 13 outages in the last 2 years totaling 443h 12m of downtime — averaging 0.5 incidents per month.

There were 13 Vital outages since August 19, 2024 totaling 443h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.tryvital.io

Major April 16, 2026

Quest PSC Appointment Booki...

Detected by Pingoru
Apr 16, 2026, 10:21 PM UTC
Resolved
Apr 17, 2026, 12:01 AM UTC
Duration
1h 40m
Affected: Junction API (US)
Timeline · 2 updates
  1. investigating Apr 16, 2026, 10:21 PM UTC

    Junction has detected an active incident with Quest's booking API. All appointment booking endpoints for Quest (walk-in appointments) are affected. You may experience an increased rate of 5XXs during this period. We've reached out to Quest for further information and resolution. We will keep you posted on further developments. -The Junction Team

  2. resolved Apr 17, 2026, 12:01 AM UTC

    Quest Booking API outage has been resolved. We continue to monitor and will provide a breakdown of the incident when possible.

Read the full incident report →

Minor April 7, 2026

Junction US Order Creation ...

Detected by Pingoru
Apr 07, 2026, 08:19 PM UTC
Resolved
Apr 07, 2026, 09:44 PM UTC
Duration
1h 25m
Affected: Junction API (US)
Timeline · 2 updates
  1. investigating Apr 07, 2026, 08:19 PM UTC

    We’re currently investigating an issue impacting lab order creation. Our team has identified that requests are failing during address validation due to an issue with an upstream service. As a result, some customers may see errors when attempting to create new orders. What’s impacted * New order creation flows that rely on address validation What’s not impacted: Existing orders Results / downstream order processing for already-created orders We’re actively investigating and will share another update as soon as we have more information. Thanks for your patience.

  2. resolved Apr 07, 2026, 09:44 PM UTC

    Resolved: Order Creation Issues The issue impacting order creation has been fully resolved. This was caused by Google's upstream address validation service returning unexpected / non-standard responses which led to failures during order creation. Google has declared full resolution as of Tuesday, 2026-04-07 13:37 PDT (https://issuetracker.google.com/issues/500445881) and we've validated that order creation is now functioning normally and we will continue to monitor closely to ensure stability. If you continue to experience any issues, please reach out to our support team. Thank you for your patience while we worked through this. -The Junction Team

Read the full incident report →

Major April 1, 2026

Appointment Booking Downtim...

Detected by Pingoru
Apr 01, 2026, 02:02 AM UTC
Resolved
Apr 01, 2026, 02:02 AM UTC
Duration
—
Affected: Junction API (US)
Timeline · 1 update
  1. resolved Apr 01, 2026, 02:02 AM UTC

    You may be experiencing an increased rate of 5XX errors across Quest appointment booking endpoints due to an ongoing unscheduled outage on Quest’s side. We’re escalating the issue with Quest and will share updates as soon as we have more information.

Read the full incident report →

Major March 11, 2026

junction.com DNS resolution...

Detected by Pingoru
Mar 11, 2026, 05:03 PM UTC
Resolved
Mar 11, 2026, 09:34 PM UTC
Duration
4h 31m
Affected: Junction API (US)Junction API (EU)Junction Dashboard (Dashboard)
Timeline · 2 updates
  1. investigating Mar 11, 2026, 05:03 PM UTC

    Junction API and Dashboard are experiencing outage currently due to DNS resolution issue. Device and Lab Test data processing remains operational. You are not affected also if you are accessing Junction API through tryvital.io subdomains.

  2. resolved Mar 11, 2026, 09:34 PM UTC

    The root cause of the DNS resolution issue has been resolved. The updated DNS records should have propagated through most of the public DNS nameservers at this point. Device and Lab Test data processing remains operational. Note that API requests were unaffected by this incident if they were made through these methods: (i) via the a tryvital.io subdomain; or (ii) any of our server-side SDKs.

Read the full incident report →

Major December 8, 2025

Quest Diagnostics Appointme...

Detected by Pingoru
Dec 08, 2025, 12:42 AM UTC
Resolved
Dec 08, 2025, 11:07 AM UTC
Duration
10h 25m
Affected: Junction API (US)
Timeline · 2 updates
  1. investigating Dec 08, 2025, 12:42 AM UTC

    PSC Appointment Scheduling API for Quest Diagnostics is experiencing an outage since Sunday December 7 7:08 PM ET. As a result, the following Junction API endpoints are impacted: - /v3/order/psc/appointment/availability - /v3/order/{orderid}/psc/appointment/book - /v3/order/{orderid}/psc/appointment/reschedule - /v3/order/{orderid}/psc/appointment/cancel - /v3/order/psc/appointment/cancellation-reasons - /v3/order/{orderid}/psc/appointment The issues are intermittent and you may observe 500 Internal Server Error responses. Our team has escalated this issue with Quest, and is monitoring the situation for a resolution. We will provide updates as they become available.

  2. resolved Dec 08, 2025, 11:07 AM UTC

    Hi everyone, The earlier outage affecting the Quest Diagnostics Appointment Scheduling has resolved. The API has stablized and resume normal operation since December 7 9:30 PM Eastern Time. Thank you for your patience while we monitor the recovery and stability of upstream Quest API Appointment Scheduling services over the past few hours, and we’re sorry for any disruption this may have caused! Please let us know if you have any further issues. —The Junction Team

Read the full incident report →

Major November 18, 2025

Junction Dashboard sign-in ...

Detected by Pingoru
Nov 18, 2025, 03:16 PM UTC
Resolved
Nov 18, 2025, 11:35 PM UTC
Duration
8h 19m
Affected: Junction Dashboard (Dashboard)
Timeline · 2 updates
  1. investigating Nov 18, 2025, 03:16 PM UTC

    Our Identity Provider (Auth0) uses Cloudflare, which is currently experiencing a global outage. As a consequence, the Junction Dashboard is experiencing issues with respect to authentication (Google Sign-In and Email Magic Link). We are looking into workarounds and monitoring the Cloudflare outage. Note that this affects only the Junction Dashboard. Junction API and Device and Lab Testing data processing are operating normally.

  2. resolved Nov 18, 2025, 11:35 PM UTC

    Our team has deployed a workaround for the authentication issue with Auth0 (our Identity Provider) who is affected by the Cloudflare outage. Access to the Junction Dashboard has been restored for the time being. We are continuing to monitor system for any new issues caused by the ongoing Cloudflare outage. As a reminder, Junction API operations and Device/Lab Testing data processing were not impacted. Thank you for your patience while we worked through this incident.

Read the full incident report →

Major September 28, 2025

PSC Appointment Scheduling ...

Detected by Pingoru
Sep 28, 2025, 01:03 PM UTC
Resolved
Sep 28, 2025, 08:59 PM UTC
Duration
7h 56m
Affected: Junction API (US)
Timeline · 2 updates
  1. investigating Sep 28, 2025, 01:03 PM UTC

    PSC Appointment Scheduling API for Quest Diagnostics is experiencing an outage since Sunday September 28 07:30 AM ET. The following Junction API endpoints are impacted: - /v3/order/psc/appointment/availability - /v3/order/{orderid}/psc/appointment/book - /v3/order/{orderid}/psc/appointment/reschedule - /v3/order/{orderid}/psc/appointment/cancel - /v3/order/psc/appointment/cancellation-reasons - /v3/order/{orderid}/psc/appointment The issues are intermittent and you may observe 500 Internal Server Error responses. Our team has escalated this issue with Quest, and is monitoring the situation for a resolution. We will provide updates as they become available.

  2. resolved Sep 28, 2025, 08:59 PM UTC

    Hi everyone, The earlier outage affecting the Quest Diagnostics Appointment Scheduling has resolved. The API has stablized and resume normal operation since 2:00 PM Eastern Time. Thank you for your patience while we monitor the recovery and stability of upstream Quest API Appointment Scheduling services over the past few hours, and we’re sorry for any disruption this may have caused! Please let us know if you have any further issues. —The Junction Team

Read the full incident report →

Major July 17, 2025

Fitbit API Outage

Detected by Pingoru
Jul 17, 2025, 11:43 AM UTC
Resolved
Jul 17, 2025, 03:00 PM UTC
Duration
3h 17m
Affected: Provider Health - Europe (Fitbit)
Timeline · 2 updates
  1. investigating Jul 17, 2025, 11:43 AM UTC

    We’re currently experiencing an interruption with the Fitbit API and are actively monitoring the situation. Impact: users can’t connect new Fitbit accounts. no new Fitbit data is currently being ingested. Data processing will catch up automatically once the service is restored.

  2. resolved Jul 17, 2025, 03:00 PM UTC

    Fitbit has officially marked the incident as resolved on Web API.

Read the full incident report →

Major June 30, 2025

Freestyle Libre integration...

Detected by Pingoru
Jun 30, 2025, 02:41 PM UTC
Resolved
Jun 30, 2025, 08:05 PM UTC
Duration
5h 24m
Affected: Provider Health - Europe (Freestyle Libre)
Timeline · 2 updates
  1. investigating Jun 30, 2025, 02:41 PM UTC

    Libre integrations in the Junction US region are experiencing connectivity issues. We are working with our partners to resolve this. New connections cannot be made at this time. Data processing will catch up once the issue is resolved. Libre integrations in the Junction EU region remain fully operational.

  2. resolved Jun 30, 2025, 08:05 PM UTC

    Libre integrations in the Junction US region has recovered. Libre integrations in the Junction EU region remain fully operational.

Read the full incident report →

Major June 12, 2025

Google Cloud outage

Detected by Pingoru
Jun 12, 2025, 06:17 PM UTC
Resolved
Jun 13, 2025, 10:07 AM UTC
Duration
15h 50m
Affected: Junction API (US)Junction API (EU)Junction Dashboard (Dashboard)
Timeline · 3 updates
  1. investigating Jun 12, 2025, 06:17 PM UTC

    Google Cloud has reported incidents affecting several critical components that Junction relies on. As a result: Junction API calls, including the entire Device API and Lab Testing API, may be unavailable or may experience high latency. Device Data and Lab Result processing may be disrupted. Work will be queued and re-processed once the incident is resolved. We are monitoring the situation.

  2. resolved Jun 13, 2025, 10:07 AM UTC

    Junction API and services remain healthy since the last update. Google Cloud had declared full incident resolution at 12 Jun 2025 18:27 PDT.

  3. investigating Jun 13, 2025, 10:07 AM UTC

    Junction API and services remain healthy since the last update. Google Cloud had [declared full incident resolution](https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW) at 12 Jun 2025 18:27 PDT.

Read the full incident report →

Major September 4, 2024

Fitbit API outage

Detected by Pingoru
Sep 04, 2024, 06:09 PM UTC
Resolved
Sep 20, 2024, 04:26 PM UTC
Duration
15d 22h
Affected: Provider Health - Europe (Fitbit)
Timeline · 2 updates
  1. investigating Sep 04, 2024, 06:09 PM UTC

    Fitbit Web API is experiencing an outage.

  2. resolved Sep 20, 2024, 04:26 PM UTC

    Fitbit removed the degraded status on Web API.

Read the full incident report →

Major August 19, 2024

Potential AWS Outage

Detected by Pingoru
Aug 19, 2024, 11:19 AM UTC
Resolved
Aug 19, 2024, 01:27 PM UTC
Duration
2h 8m
Affected: Provider Health - Europe (Eight Sleep)Provider Health - Europe (Polar)
Timeline · 2 updates
  1. investigating Aug 19, 2024, 11:19 AM UTC

    We are noticing connection issues with various wearable data and lab testing providers using AWS.

  2. resolved Aug 19, 2024, 01:27 PM UTC

    The connections with AWS-based providers have recovered so far. We will continue to monitor the health of these providers.

Read the full incident report →