Vital experienced a major incident on August 19, 2024 affecting Provider Health - Europe (Eight Sleep) and Provider Health - Europe (Polar), lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Provider Health - Europe (Eight Sleep)Provider Health - Europe (Polar)
Update timeline
- investigating Aug 19, 2024, 11:19 AM UTC
We are noticing connection issues with various wearable data and lab testing providers using AWS.
- resolved Aug 19, 2024, 01:27 PM UTC
The connections with AWS-based providers have recovered so far. We will continue to monitor the health of these providers.