Vita Mojo experienced a notice incident on October 6, 2022 affecting Payment Service, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 06, 2022, 08:15 AM UTC
We are urgently investigating an issue with Adyen terminal payments being declined. We will update here when we know more.
- resolved Oct 06, 2022, 08:23 AM UTC
This incident is now resolved and everything is back online. This was caused by a problem on Adyen API. The below extract is from their status page https://www.adyen.com/status : Thursday, October 06, 10:06 AM (CEST) Connectivity issues starting 09:52 CEST Resolved : 10:16 AM (CEST) The connectivity issues resulting in degraded performance has now been resolved as of 10:03 CEST. Our engineering team continues to be engaged monitoring performance. We will make sure to share a further update if deemed necessary. Please follow our status page for updates. Identified : 10:06 AM (CEST) We are experiencing an issue resulting in connectivity issues starting 09:52 CEST. Our engineering team is engaged looking into the issue. We will make sure to forward more information as soon as it becomes available. Please follow our status page for updates.