Vita Mojo incident

Uber Eats orders not coming through to the KMS screens

Minor Resolved View vendor source →

Vita Mojo experienced a minor incident on November 2, 2023 affecting Order Service, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2023, 01:00 PM UTC
Resolved
Nov 02, 2023, 01:47 PM UTC
Duration
46m
Detected by Pingoru
Nov 02, 2023, 01:00 PM UTC

Affected components

Order Service

Update timeline

  1. investigating Nov 02, 2023, 01:25 PM UTC

    We are aware of an issue whereby Uber Eats orders are not displaying on the VM KMS. We are investigating this as a top priority and are in communication with the Uber Eats technical team. We will revert with an update as soon as we have more information.

  2. investigating Nov 02, 2023, 01:29 PM UTC

    We are now seeing successful orders coming through since 13:18. We are still investigating the issue.

  3. resolved Nov 02, 2023, 01:47 PM UTC

    We are confident this incident is now resolved and all Uber Eats orders are coming in. We are still investigated what triggered this with the Uber Eats technical team.