Vita Mojo experienced a notice incident on November 14, 2023, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Nov 14, 2023, 04:22 PM UTC
There is an incident with the third-party we use to stream real-time updates to our KMS and collection screens. Until they resolve the issue, there may be delays in orders appearing on screens. Updates can be monitored here: https://status.pusher.com/
- identified Nov 14, 2023, 05:06 PM UTC
This incident is still ongoing due to an issue with the third party service that we use to stream real-time updates to our KMS and collection screens. They are continuing to investigate and work towards a resolution. You can follow updates here: https://status.pusher.com/
- monitoring Nov 14, 2023, 05:35 PM UTC
Based on our internal monitoring, it appears that the third-party service we use to stream orders to the KMS screens is now back working as normal. If you are continuing to see issues, we would suggest restarting the VM app. Otherwise, please reach out to the support team at [email protected]. We will continue to monitor.
- resolved Nov 14, 2023, 06:02 PM UTC
The third party that we use to stream orders to KMS screens has confirmed that the issue was resolved at 17:13 UTC. You can find more information on their status page at https://status.pusher.com/. We’ll continue to monitor and provide further updates if necessary. If you experience any further issues please reach out to our support team at [email protected]