Vita Mojo experienced a critical incident on April 29, 2025 affecting Payment Service, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 29, 2025, 01:49 PM UTC
We are currently aware of an issue affecting the ability to process payments. Our technical teams are actively investigating and working to resolve the matter as quickly as possible.
- investigating Apr 29, 2025, 02:08 PM UTC
We are continuing to investigate this issue and will provide a further update in 15 minutes
- monitoring Apr 29, 2025, 02:12 PM UTC
Our team has identified the issue that was affecting the payments service, and a fix has now been successfully applied. We are continuing to monitor the system closely to ensure stability. Thank you for your patience and understanding.
- resolved Apr 29, 2025, 02:29 PM UTC
Our teams have now resolved the issue that was affecting payment services. A full investigation is currently underway and findings will be documented to help prevent recurrence. We appreciate your patience and continued support.