Virtuous incident
Investigating: Recurring Gift Processing and Confirmation Emails
Resolved after 4 hours 37 minutes, affecting Donations API and Virtuous Giving, on October 27, 2026.
The underlying issue has been resolved, and all recurring gifts that were missed during this morning’s processing window have now been processed successfully. We appreciate your patience while our team worked to resolve this issue.
Affected components
Update timeline
- investigating Oct 27, 2026, 04:49 PM UTC
We are aware of an issue affecting some recurring gifts scheduled to process this morning, preventing them from being processed successfully. This issue has also affected the delivery of confirmation emails. Our engineering team is actively investigating this issue as a high priority. We will provide an update as more information becomes available.
- resolved Oct 27, 2026, 09:26 PM UTC
The underlying issue has been resolved, and all recurring gifts that were missed during this morning’s processing window have now been processed successfully. We appreciate your patience while our team worked to resolve this issue.
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