Virtuous incident

Virtuous Analytics: Temporary Sync Issue Affecting Data from 9/29/26

Minor Resolved View vendor source →

Virtuous experienced a minor incident on September 30, 2026 affecting Analytics and CRM+, lasting 23h 43m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 01:00 PM UTC
Resolved
Oct 01, 2026, 12:44 PM UTC
Duration
23h 43m
Detected by Pingoru
Sep 30, 2026, 01:00 PM UTC

Affected components

AnalyticsCRM+

Update timeline

  1. investigating Sep 30, 2026, 01:00 PM UTC

    We are investigating a potential issue preventing yesterday’s Analytics data from syncing. Our team is working to identify the cause. We will provide updates as more information becomes available.

  2. investigating Sep 30, 2026, 03:50 PM UTC

    Our engineering team is still actively working to resolve the issue. We will provide the next update when more details become available.

  3. investigating Sep 30, 2026, 07:11 PM UTC

    Engineering has identified the issue, and the fix is in progress. This process may take up to four hours to complete.

  4. resolved Oct 01, 2026, 12:44 PM UTC

    We were able to confirm that the data is showing as expected. We appreciate your patience while we worked on this matter. Please reach out to our support team with any further questions about this item, if needed.