VIOOH experienced a notice incident on May 21, 2026 affecting VIOOH Trading Manager UI (CN) and VIOOH Trading Manager UI (CN) and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2026, 09:00 AM UTC
What's changing? VIOOH will be deploying a change to the VIOOH Programmatic Platform for the Deal Management service, within the production environment. How does this affect me? This communication is only relevant to Media Owners that utilise VIOOH's Creative On-Demand download feature. VIOOH's Deal Management service has now been updated to improve the performance of Programmatic Guaranteed (PG) deals, for all Media Owners that are setup with VIOOH Creative On-Demand download delivery. Creatives linked to PG deals will now automatically appear within the manifest before trading starts, allowing for these to be downloaded by the players earlier, traded and played out from the very first auction win. This change does not impact the VIOOH Creative On-Demand delivery setup of Non-Programmatic Guaranteed (NPG) deals. When is it happening and how long is it expected to last? This change activity is scheduled for Thursday, 21st May 2026 Start Time: 09:00 AM UTC+1 End Time: 09:30 AM UTC+1 Estimated Downtime: No downtime expected If you have any questions, please contact us via the VIOOH Client Support Portal.
- resolved May 21, 2026, 09:30 AM UTC
Planned activity has been completed as per schedule. We can ensure that the Applications is now accessible as usual. If you have any questions, please contact us via VIOOH Client Support Portal.