Vimeo OTT had 12 outages in the last 2 years totaling 321h 10m of downtime — averaging 0.5 incidents per month.
There were 12 Vimeo OTT outages since October 1, 2025 totaling 321h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
The issue has been identified and isolated. We are working on solving it.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Thumbnails are failing to load or loading slower than usual in some cases. The root cause has been identified in a widespread outage on the Google Cloud US infrastructure. We are monitoring the impact and working on a mitigation while the root cause is fixed by the provider.
This incident has been resolved.
The Vimeo Player is experiencing issues, also impacting the OTT product. We're working with the Vimeo platform team to resolve the issue.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We're currently investigating an issue where the "Continue Watching" feature is not updating user's progress in real time. The updates are happening few hours after the original action. This may cause videos to not resume where you left off and also not show the recently watched videos on the continue watching row. Our team is actively working to resolve this as quickly as possible. We'll post an update as soon as we have more information.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
We are currently investigating reports of increased buffering rates for video playback.
The issue has been identified as affecting videos uploaded after 20:30 UTC. A fix is being implemented.
A fix has been implemented and new uploads are processing normally. Recovery for videos uploaded between 20:30 and 01:40 UTC is in progress.
All affected videos have been queued for reprocessing.
All affected videos are processing normally.
We are currently investigating an issue with Chromecast functionality. Most users will not be able to cast from branded applications.
The issue has been identified and a fix is being implemented.
Casting functionality has been restored.
This incident has been resolved.
The gained, lost, and total subscriber count data is up to date as of September 30th. Beginning October 1st we are experiencing delays in data updates.
We are continuing to work on a fix for this issue.
The subscriber data dashboard is now up to date through October 5th. Subscriber data in Streaming Analytics is still delayed beginning October 1st. We are continuing to work on restoring the rest of the data.
The subscriber data dashboard is now fully up to date. Subscriber data in Streaming Analytics is still delayed beginning October 1st.
We are continuing to work on bringing subscriber data in Streaming Analytics fully up to date.
This incident has been resolved. Subscriber data in Streaming Analytics is fully up to date.
We are currently investigating a recurrence of an issue with playback progress not being updated. This may cause videos to not resume where you left off and also not show the recently watched videos on the Continue Watching row.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
# **What happened** Between September 21 and October 2, some Vimeo OTT users intermittently experienced issues with our Continue Watching feature—recently viewed videos didn’t appear in the correct row, and playback didn’t resume from where it left off. # **What caused it** The migration of our internal event streaming infrastructure, which was ongoing at this time, didn’t initially have enough capacity. In addition, we experienced downstream challenges with both queue processors and related data stores. A combination of these issues occurred multiple times during the incident window. # **How we responded** We resolved the issue by properly scaling and partitioning the event streaming platform, which eliminated the immediate bottlenecks. # **What we’re doing to prevent a recurrence** We’re revisiting services associated with the streaming platform to ensure that they can properly scale in the future. We're also improving our internal monitoring to catch these events sooner.