Vimeo OTT incident
Continue watching and playback progress not working properly
Vimeo OTT experienced a major incident on October 1, 2025 affecting Vimeo OTT Platform and Branded Apps, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2025, 12:07 AM UTC
We are currently investigating a recurrence of an issue with playback progress not being updated. This may cause videos to not resume where you left off and also not show the recently watched videos on the Continue Watching row.
- identified Oct 01, 2025, 12:35 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 02, 2025, 03:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 03, 2025, 09:00 PM UTC
This incident has been resolved.
- postmortem Oct 09, 2025, 05:18 PM UTC
# **What happened** Between September 21 and October 2, some Vimeo OTT users intermittently experienced issues with our Continue Watching feature—recently viewed videos didn’t appear in the correct row, and playback didn’t resume from where it left off. # **What caused it** The migration of our internal event streaming infrastructure, which was ongoing at this time, didn’t initially have enough capacity. In addition, we experienced downstream challenges with both queue processors and related data stores. A combination of these issues occurred multiple times during the incident window. # **How we responded** We resolved the issue by properly scaling and partitioning the event streaming platform, which eliminated the immediate bottlenecks. # **What we’re doing to prevent a recurrence** We’re revisiting services associated with the streaming platform to ensure that they can properly scale in the future. We're also improving our internal monitoring to catch these events sooner.