Vibes Outage History

Our carrier partners for the UK have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all UK numbers. We are in direct contact with the carrier partner and will provide updates as they are received. IMPACT: SMS message latency on the carrier network for UK. Messages both inbound and outbound to Vibes may experience delays in being delivered. ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.

Vibes has identified an issue with our message delivery for messages containing incentive codes. You may experience delays with SMS and MMS messages outbound from Vibes only if that message is sending an incentive code. Additionally, you may see a delay when uploading new codes to your Incentive Pool. Our engineers are working to restore normal delivery speeds as soon as possible. We will continue to update you until this issue is resolved.

Our carrier partners for France have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all France numbers. We are in direct contact with the carrier partner and will provide updates as they are received. IMPACT: SMS message latency on the carrier network for France. Messages both inbound and outbound to Vibes may experience delays in being delivered. ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.

Vibes has identified latency with MMS message delivery to AT&T. We will provide updates as they become available. IMPACT: MMS message latency on AT&T. Outbound MMS messages may experience delays in being delivered. ACTION: No action is required; all messages are being queued and will be processed at the rate the AT&T network is available to Vibes.

Vibes has identified message delivery latency to our 10DLC partner on AT&T. We will provide updates as they become available. IMPACT: 10DLC Message latency on AT&T. Messages both inbound and outbound to Vibes may experience delays in being delivered. ACTION: No action is required; all messages are being queued and will be processed at the rate the 10DLC network is available.

Vibes has identified latency with SMS message delivery to T-Mobile. We will provide updates as they become available. IMPACT: SMS message latency on T-Mobile. Both inbound and outbound messages may experience delays in being delivered. ACTION: No action is required; all messages are being queued and will be processed at the rate the T-Mobile network is available to Vibes.

Vibes has identified latency with SMS message delivery to Verizon. We will provide updates as they become available. IMPACT: SMS message latency on Verizon. Both inbound and outbound messages may experience delays in being delivered. ACTION: No action is required; all messages are being queued and will be processed at the rate the Verizon network is available to Vibes.

We are continuing to work on a fix for this issue.

Vibes has identified message delivery latency to our Toll-Free partner. We will provide updates as they become available. IMPACT: Message latency on the Toll-Free network. Messages both inboudn and outbound to Vibes may experience delays in being delivered. ACTION: No action is required; all messages are being queued and will be processed at the rate the Toll-Free network is available to Vibes.

Vibes has identified an issue with EU Platform performance. You may currently be experiencing intermittent errors when navigating within the Vibes EU Platform. Systems affected can be found below, and our engineers are working to resolve the issue as soon as possible. We will continue to update you until this issue is resolved. Systems Impacted by this incident: •Vibes Platform Navigation

Vibes has identified an issue with the URL Shortener in the Vibes Platform. You may currently be experiencing problems accessing links using the shortened URL option. Affected systems are listed below, and our engineers are working to resolve the issue as quickly as possible. We will continue to provide updates until this issue is resolved Systems Impacted by this incident: •URL Shortener in the Vibes Platform.

Vibes has identified latency with Wallet Push notification message delivery to Apple. We will provide updates as they become available. IMPACT: Push notification latency on Apple Wallet. Outbound wallet notifications may experience delays in being delivered. ACTION: No action is required; all Push notifications are being queued and will be processed at the rate the Apple network is available to Vibes.

Our carrier partners for FRANCE have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all French numbers. We are in direct contact with the carrier partner and will provide updates as they are received. IMPACT: SMS message latency on the carrier network for FRANCE. Messages both inbound and outbound to Vibes may experience delays in being delivered. ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.

Our carrier partners for the Netherlands have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all Netherland numbers. We are in direct contact with the carrier partner and will provide updates as they are received. IMPACT: SMS message latency on the carrier network for the Netherlands. Messages both inbound and outbound to Vibes may experience delays in being delivered. ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.

Vibes has identified message delivery latency to our 10DLC partner. We will provide updates as they become available. IMPACT: Message latency on the 10DLC network. Messages both inbound and outbound to Vibes may experience delays in being delivered. ACTION: No action is required; all messages are being queued and will be processed at the rate the 10DLC network is available to Vibes.

Vibes is currently experiencing intermittent delayed delivery of SMS MT DLRs for a subset of HTTP endpoints. Our engineers are working to restore optimal delivery performance for SMS MT DLRs as soon as possible. We will provide updates as they become available.

Vibes has been informed of periodic issues with Verizon's network to consumer handsets. At this time there is no impact to Vibes systems or the ability to send messages to Verizon's network, but consumers may see latency in handset delivery. IMPACT: SMS and MMS message latency on Verizon. Both inbound and outbound messages may experience delays in being delivered. ACTION: No action is required; all messages are sent and received as usual to the Verizon network.